How to Cancel Shopify Subscription & Delete Shopify Account
Being launched about a decade ago, Shopify has become one of the most successful e-commerce platforms worldwide. The numbers show that in 2021 Shopify can boast 2,3 million active online stores. However, sometimes one may need to cancel their subscription due to various reasons.
In this blog post, you will find detailed instructions on “How to close Shopify store and delete Shopify account.” But before clicking the “Close” button, we recommend you take a pause and weigh all pros and cons.
Still, determined to quit? Here we go!
Table of Contents
Things to do prior to shutdown
You are in the right place if you are looking for a checklist on how to manage your account on Shopify. “Delete account” or “not to delete” – that is the question. Let’s dig into the details.
Learn about all possible pitfalls
Unluckily, Shopify specialists won’t close your shop for you. It means that you are entirely responsible for your online store and its correct cancellation. Hence, the only way to deactivate it is to do it yourself.
But if you want to take a break from your business for some time, consider pausing your Shopify store instead of closing it, as this is an easier pill to swallow. There are two ways how you can put it on hold:
- The “Pause and Build” mode. With this option enabled, users can still open your storefront and see what you sell without the possibility of buying anything. The “pause and build” mode may come in handy when you need to edit your products with no risk that something may go wrong. In addition, this mode presupposes a reduced subscription fee. But keep in mind, that the option is available to users who have spent at least 60 days using one of paid plans.
- The “Pause” mode. If you want to suspend your account for a short time but don’t need to edit anything and don’t want to keep the storefront available for customers, choose the “Pause” mode.
Now, let’s get back to closing. Once your shop is closed, your account will be automatically canceled. So what does it mean for you?
- First, you will no longer have access to your admin panel. Therefore, if you still need to administer it, it’s better to suspend or pause the store.
- Second, you’ll have to say “goodbye” to your store name and URL. Unfortunately, it means that you won’t be able to reopen the store with the same URL.
Shopify doesn’t issue refunds. However, you won’t be charged if you close the Shopify store throughout a free trial period.
Important: If you pause or cancel your Shopify store during the trial period, you won’t get the chance to extend it. Thus, after the trial ends, you’ll have to select one of the pricing plans to reactivate the store.
What you need to do
- Shopify won’t let you cancel the subscription and close the store if there are any outstanding bills. So, ensure you have no internal dues.
- If you use additional applications or run services based on subscription fees, remember to cancel or uninstall them before closing the store. Otherwise, you may be charged externally.
- If you use a custom Shopify domain or have transferred one to it, you should move it to a new provider. And in case your domain is hosted externally, you’ll have to disconnect it from your Shopify store manually. Here you’ll find more info about the third-party domain disconnection.
Now, when you’ve passed through all the preparation steps, you can safely close your Shopify store.
How to pause Shopify account
1. Get authorized as an Admin.
2. Got to the Settings section on the lower-left corner. There you’ll see a rich selection of options.
3. Choose “Plan and permissions.”
4. Hit the “Store status” option and select the “Pause and build” mode.
5. Accept the terms and click “Pause and build” one more time.
6. Take a careful look at the billing data and click “Confirm changes.” That’s it — your store is paused.
How to permanently delete Shopify account
1. Ensure you are logged in as an Admin.
2. Select the Account option.
3. Scroll down the page to find the “Store Status” section. Take a pause. Haven’t you changed your mind? O’K, click “Close Store.”
4. Enter your secret password that we hope you didn’t share with anyone. Why do you need to re-enter it? Shopify cares about your security and just wants to prevent your account from being managed by third-party users.
5. Specify why you want to close your Shopify store and hit the “Close” button.
There you are!
If you are looking for another e-commerce platform to move to, we have great news for you! The Recom.ai app perfectly works with Magento and BigCommerce. This way, you’ll be able to continue generating extra revenue with our upselling and cross-selling solutions.
Need even more tips on how to cancel Shopify? You are welcome:
How to Lock your Shopify store
Add a special password for your storefront to prevent public access. If you want to lock your website for visitors, head to Online Store -> Preferences, scroll down the page to the Passwords field, and click Enable password. Specify the password that you can share with specific people to let them access your online store.
How to Put your Shopify store under maintenance
Creating a password to lock your from tend lets you restrict free access while you work on the website. You can also display a message on your front end to inform customers about the maintenance mode and let them know when you return.
Now you know how to cancel your Shopify subscription. But never say never and always keep the route to escape at hand. Thus, the second part of the article will explain why so many users love this platform and how to come back if you change your mind.
Reasons to think twice
No, we are not aiming to persuade you to stay with Shopify forever. Fortunately, many other popular platforms may help your business go ahead. Yet, we can’t but list the reasons why millions of online merchants grow their brands together with Shopify.
1. Quick to start & easy to navigate
Shopify lets everyone launch an online store quickly without thinking about servers or any development expenses that can be incited with self-hosted platforms. The interface is extremely intuitive and easy to navigate due to its perfectly structured features. In addition, there are tons of manuals, guides, and podcasts on the Shopify website. So, you only need to choose the best products to sell.
2. No tech skills required
Yep, Shopify is about simplicity. You don’t need to be tech-savvy to start your own online store from scratch – everything, including software and hosting, is provided by Shopify. This way, you can delve into your sales activities and marketing.
3. Safe & secure
Running an online shop presupposes dealing with important customer information such as personal data and credit card numbers. That’s why your webstore needs to be stable and secure. Shopify ensures flawless store performance and takes care of server maintenance and upgrades.
4. Top-notch support
The Shopify support team is available 24/7 and is always ready to assist, meaning you’ll never be left on your own devices. One can contact them via phone, email, or online chat. On top of that, Shopify supports its community and forums where you can ask for help and get hands-on solutions from other users and partners.
5. Flexible design
To stay competitive and rank higher on Google, being mobile-friendly is a must. Shopify always keeps its fingers on the pulse and provides its clients with responsive themes and a built-in mobile-friendly shopping cart. It means that your website will look attractive on any device, be it a laptop, smartphone, or tablet. In addition, with iOs and Android apps, you’ll be able to manage your store while on the go.
6. Highly customizable
Have no design skills and limited budget? Nevermind! Shopify Theme Store offers 160+ free and paid mobile-friendly themes created by professional designers. Hence, building a beautiful store that aligns with your brand philosophy with minimum effort is not as time and resource-consuming as one may think. And, of course, you can easily customize any theme to meet your requirements.
7. Apps for everything
If you feel like reinforcing your store functionality, just visit the Shopify App Store and pick up the plugins you want. SEO tools, analytics, upsells & cross-sells, live chats, shipping extensions, marketing apps — everything is at your disposal.
And finally, just in case you decide to reopen your Shopify store and use another pricing plan more suitable to your business, you can follow the steps listed below.
How to reactivate or unpause your Shopify store
Shopify allows reopening your website within a 3-month period after deactivation. During this period, it keeps all your store’s data and configuration information.
Reactivation after the “pause and build” mode
Step #1: Log in to your Shopify Store
Step #2: Go to “Settings” -> “Plan and Permissions”
Step # 3: Hit the “Select a Plan” tab
Step # 4: Pick up the pricing plan and start selling your products again
Reactivation after complete deactivation
Step #1: Sign in to your Shopify account
Step #2: Select the pricing plan
It doesn’t matter what e-commerce platform you’ll choose for your online store. We are convinced that armed with a bright business idea and detailed to-do plan, you will definitely build a successful company.
And if, for some reason, you have decided to abandon your Shopify account, our step-by-step “How to cancel Shopify subscription” guide appeared to be helpful.